The knowledge base powers bot answers, agent search and the public help center at the same time — one edit updates all three instead of three separate copies.
Structured entries and variants
Each entry has a canonical question plus similar phrasings, and can be scoped to channels and time windows.
- Canonical question and variants
- Scoped by channel and scenario
- Rich text, images and links
Bulk import and versioning
Import from spreadsheets, track every change and roll back when an edit goes wrong.
- Spreadsheet template import
- Change history and rollback
- Categories and tags
FAQ
Is there an entry limit?
Limits depend on your plan; Enterprise is effectively unlimited. Check the plan page for details.
Can I restrict who sees entries?
Yes. Visibility and edit rights are set per category.