The bot greets visitors, detects intent, searches the knowledge base and answers. When it cannot help, it hands off to an agent with a full conversation summary.
Intent detection and multi-turn dialog
Semantic matching plus similar-question suggestions let the bot ask clarifying questions instead of guessing.
- Semantic matching and suggestions
- Multi-turn follow-ups and slot filling
- Auto handoff below confidence threshold
Handoff without losing context
Collected fields and a summary travel with the conversation, so customers never repeat themselves.
- Summary attached on transfer
- Fields pre-filled into tickets
- Route to a specific skill group
FAQ
Will the bot replace human agents?
No. It absorbs repetitive questions so people can focus on complex and emotional cases.
Can it work with a small knowledge base?
Yes. Start with your top FAQs and keep adding the questions the bot fails to answer.