Login failures almost always come from wrong credentials, a disabled account or network restrictions. Run through these checks before contacting support.
Credentials
Make sure you use the workspace account rather than a personal mailbox, and watch caps lock and input method state.
- Match account and workspace
- Check caps and IME state
- Reset password by email
Account state
An admin may have disabled the account, or the trial may have expired and blocked access.
- Ask an admin to confirm
- Check trial expiry
- Check security lockout
FAQ
Captcha keeps failing?
Usually clock drift or cached state; sync time and retry in a private window.
Cannot log in after enabling 2FA?
Verify your authenticator clock, or use a backup code.