For inspections, identity checks or on-site guidance, agents can start a video call inside the conversation — customers need no extra software.
Start from the conversation
An agent sends a video invite and the customer accepts in browser or app, with no plugin install.
- Plugin-free in browser
- Native in-app experience
- Invite and reconnect support
Recorded in the timeline
Start time, duration and participants are logged on the conversation timeline for later review.
- Call records on the timeline
- Optional recording archive
- Compliance switches per workspace
FAQ
Is video billed separately?
Video is metered, with a free allowance on some plans. See the plan details.
How does it behave on weak networks?
Bitrate drops automatically and audio is prioritized; at very poor quality it suggests switching to text.