The assistant works alongside human agents: suggesting replies, polishing tone, and generating summaries and ticket titles so newcomers sound experienced.
Live reply suggestions
Candidates come from context and the knowledge base; agents accept or edit before sending.
- Knowledge-grounded candidates
- Tone and length controls
- Insert into canned replies
Summaries and ticket drafting
At wrap-up, the assistant drafts a summary, category, priority and ticket title in seconds.
- Automatic conversation summary
- Suggested category and priority
- Pre-filled ticket title
FAQ
Does the AI send messages by itself?
No. Every suggestion requires agent confirmation, and auto-suggestions can be turned off.
Is conversation data used for training?
Not by default. Usage follows your privacy settings and deployment model.