WeChat is a primary channel for many teams. Meiqia forwards official account and mini program messages into the workspace so agents never log into the WeChat backend.
Authorize and configure
Choose the WeChat channel, complete authorization and server configuration, and messages start flowing in.
- Official account authorization
- Mini program customer messages
- Server URL validation
Per-channel policies
WeChat can run its own bot, greeting, hours and skill group without affecting other channels.
- Own bot and knowledge scope
- Own hours and offline reply
- Own routing and group
FAQ
Are there reply time limits?
Yes. Outside the window you cannot push messages, so use offline messages or template messages.
Can several accounts connect to one workspace?
Yes, each as a separate channel with its own policy.