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API Errors

Diagnose by error code: auth, params, limits

When the API returns an error, read the code first: authentication, parameters and rate limits cover almost every case, and most are fixable without a ticket.

Authentication errors

Verify the key, its expiry, and that the signature timestamp and algorithm match the documentation.

  • Use the correct key
  • Check signature and timestamp
  • Confirm scope permissions

Parameter errors

Check required fields, types, enum values and pagination bounds.

  • Check required fields
  • Check types and enums
  • Page size within limits

FAQ

Signature invalid but key is right?

Usually timestamp skew or parameter ordering — regenerate following the docs exactly.

Webhook events not arriving?

Check that the callback URL is publicly reachable and signature validation passes; inspect retry logs.

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