Irrelevant bot answers usually mean thin coverage, poorly written question variants, or a confidence threshold that is too permissive. Fix them in that order.
Split and enrich entries
One entry covering several questions drifts; keep one entry per question and add natural phrasings.
- Split ambiguous entries
- Add colloquial variants
- Remove conflicts and duplicates
Adjust the threshold
Too low and the bot guesses; too high and it transfers everything. Start mid-range and tune after a week.
- Start mid-range
- Watch resolution vs transfer rate
- Tune per channel
FAQ
The bot transfers everything — why?
Threshold too high or coverage too thin; lower the threshold and add top questions.
How do I test changes fast?
Use the bot tester in the console to see matched entries and confidence for real phrasings.